Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Zenvoria (accessible at https://zenvoriahome.com). Throughout the site, the terms “we”, “us” and “our” refer to Zenvoria. We operate this website and provide all related services, content, and products (the “Services”).

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you must not use our Services.

SECTION 1 - ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years old or the legal age in your country

  • You have the legal capacity to enter into binding contracts

SECTION 2 - PRODUCTS & REPRESENTATION

We strive to display products as accurately as possible. However:

  • Product colors and appearance may vary depending on your device

  • We do not guarantee that product images perfectly match the final product

All product descriptions and pricing are subject to change at any time without notice.

SECTION 3 - ORDERS & ACCEPTANCE

All orders are subject to acceptance.

We reserve the right to:

  • Refuse or cancel any order at our sole discretion

  • Limit quantities per customer or region

An order is only accepted once payment has been successfully processed.

We are not obligated to cancel orders once they have been processed.

SECTION 4 - PRICING & PAYMENTS

  • Prices are listed in the applicable currency and may change without notice

  • Prices do not include shipping, taxes, or customs duties unless stated

You agree to provide accurate billing and payment information.

Fraudulent or unauthorized transactions may result in order cancellation and legal action.

SECTION 5 - SHIPPING & DELIVERY

  • Delivery times are estimates only and are not guaranteed

  • Delays may occur due to logistics, customs, or external factors

Once an order is handed to the carrier:

  • Risk of loss transfers to the customer

  • Orders marked as “delivered” are considered fulfilled

We are not responsible for:

  • Lost or stolen packages after delivery

  • Incorrect addresses provided by the customer

SECTION 6 - RETURNS & REFUNDS

All returns and refunds are governed by our Return & Refund Policy [LINK].

We reserve the right to:

  • Refuse returns that do not comply with our policy

  • Issue partial refunds where appropriate

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website (text, images, branding, design, etc.) is owned by Zenvoria or its licensors.

You may not copy, reproduce, or use any content without prior written permission.

SECTION 8 - THIRD-PARTY SERVICES

We may use third-party services (including payment processors and logistics providers).

We are not responsible for:

  • Errors or failures caused by third parties

  • External websites or services linked on our site

SECTION 9 - SHOPIFY DISCLAIMER

Our store is powered by Shopify, but all transactions are made directly with Zenvoria.

You agree that Shopify is not responsible for any claims related to your purchases.

SECTION 10 - USER CONDUCT

You agree not to:

  • Use the Services for unlawful purposes

  • Engage in fraudulent activity

  • Interfere with website functionality

We reserve the right to suspend or terminate access for violations.

SECTION 11 - FEEDBACK & CONTENT

Any feedback or content you submit may be used by us without restriction or compensation.

You confirm that your submissions do not violate any third-party rights.

SECTION 12 - ERRORS & INACCURACIES

We reserve the right to:

  • Correct errors in pricing or product descriptions

  • Cancel orders affected by such errors

SECTION 13 - DISCLAIMER OF WARRANTIES

All Services and products are provided “as is” and “as available”.

We do not guarantee:

  • Continuous or error-free operation

  • That products will meet all expectations

Some jurisdictions may limit these exclusions.

SECTION 14 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Zenvoria shall not be liable for:

  • Indirect, incidental, or consequential damages

  • Loss of profits, revenue, or data

Our total liability shall not exceed the amount paid for the product.

SECTION 15 - CHARGEBACKS & DISPUTES

By placing an order, you agree to contact us first to resolve any issue.

Unjustified chargebacks may result in:

  • Order cancellation

  • Account restrictions

  • Submission of evidence to payment providers

SECTION 16 - FRAUD PREVENTION

We reserve the right to:

  • Request identity verification

  • Cancel suspicious transactions

  • Block users suspected of fraudulent behavior

SECTION 17 - INTERNATIONAL SALES

Customers are responsible for:

  • Customs duties

  • Import taxes

  • Local regulations

Refusal to pay customs fees does not qualify for a refund.

SECTION 18 - TERMINATION

We may terminate or suspend access to our Services at any time without notice.

SECTION 19 - GOVERNING LAW

These Terms are governed by the laws of Spain.

All disputes shall be resolved in the courts of Spain.

SECTION 20 - CHANGES TO TERMS

We may update these Terms at any time.

Continued use of the Services constitutes acceptance of the updated Terms.

SECTION 21 - CONTACT INFORMATION

For any questions, contact us at:

📧 contacto.zenvoria@gmail.com

Business Name: Zenvoria (operated by an individual seller)
Website: https://zenvoriahome.com
Business Address: Palma de Mallorca, Spain
VAT Number: Not applicable