Refund policy

RETURN & REFUND POLICY

1. Return Period

We offer a 30-day return period from the date your order is marked as delivered.

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason, in accordance with applicable law.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in the same condition as received

  • Include original packaging, tags, and all components

  • Be accompanied by proof of purchase

We reserve the right to refuse any return that does not meet these conditions.

3. Return Process

To initiate a return, please contact us at:
📧 contacto.zenvoria@gmail.com

All returns must be authorized before being sent back.
Items returned without prior approval will not be accepted.

Return address will be provided upon approval.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We strongly recommend using a tracked shipping method

We are not responsible for lost or missing return shipments.

5. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Personal care or hygiene-related items

  • Perishable goods

  • Gift cards

  • Sale or discounted items

If you are unsure whether your item qualifies, please contact us before purchasing.

6. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photo or video evidence

We will review the case and offer a replacement or refund at our discretion.

7. Exchanges

We do not offer direct exchanges.

To receive a different item, please:

  1. Return the original product

  2. Place a new order

8. Refunds

  • Refunds are issued only after the returned item has been received and inspected

  • If approved, refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Original shipping costs are non-refundable.

Please note that your bank or payment provider may require additional time to process the refund.

9. Fees and Deductions

We reserve the right to:

  • Apply a restocking fee of up to 20% if the returned item is not in original condition

  • Deduct any applicable return-related costs

10. Order Refusal & Abuse

We reserve the right to:

  • Refuse returns from customers with excessive or abusive return behavior

  • Deny refunds in cases of suspected fraud, misuse, or policy abuse

11. International Orders, Customs & Duties

  • Customers are responsible for any customs duties, taxes, or import fees

  • These charges are non-refundable

12. Limitation of Liability

We are not responsible for:

  • Shipping delays caused by carriers

  • Customs delays or fees

  • Lost or stolen packages marked as delivered

13. Governing Law

This policy is governed by and interpreted in accordance with the laws of Spain.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Spain.

14. Contact

For any questions regarding returns or refunds, please contact:
📧 contacto.zenvoria@gmail.com