Política de envío

SHIPPING POLICY

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Please note:

  • Processing times may be extended during high-demand periods, holidays, or promotional events

  • Orders are not shipped on weekends or public holidays

2. Shipping Time

Estimated delivery time is 4–8 business days after dispatch.

👉 Total estimated delivery time: 5–11 business days

Shipping times may vary depending on:

  • Destination country

  • Local customs procedures

  • Carrier delays

  • Exact delivery location (city/region)

3. International Shipping

We ship worldwide.

Delivery times may vary significantly depending on the destination. Some international orders may experience delays due to:

  • Customs clearance

  • Import regulations

  • Local carrier operations

Customers are responsible for any customs duties, taxes, or import fees.

4. Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated.

Any free shipping promotions will be clearly indicated on the website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to update.

6. Delays

While we aim to deliver within the estimated timeframe, we are not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather conditions

  • Incorrect shipping information provided by the customer

7. Incorrect Address

It is the customer's responsibility to ensure that the shipping address is correct.

If an incorrect address is provided:

  • We are not responsible for lost packages

  • Additional shipping costs may apply for reshipment

8. Lost or Stolen Packages

Orders marked as “delivered” by the carrier are considered fulfilled.

We are not responsible for:

  • Lost or stolen packages after delivery

  • Packages delivered to the wrong address provided by the customer

9. Split Shipments

In some cases, orders may be shipped separately depending on product availability and logistics.

Customers may receive multiple tracking numbers.

10. Delivery Issues

If you experience any issues with your delivery, please contact us at:

📧 contacto.zenvoria@gmail.com

We will assist you in resolving the issue with the carrier.

11. Agreement

By placing an order, you acknowledge and agree to this Shipping Policy and accept the estimated delivery times.

Delivery times are estimates and not guaranteed.